1. Shipping Locations
We currently provide shipping services within Malaysia.
For selected international destinations, please contact our support team to confirm shipping availability, delivery options, and applicable shipping charges.
If your location is not available during checkout, please contact us for further assistance.
2. Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next available business day.
Please note that orders containing certain office equipment or larger items may require additional processing time.
3. Shipping Methods & Delivery Time
We may offer the following shipping options depending on your location and order:
Standard Shipping:
Estimated delivery within 5–7 business days.
Express Shipping:
Estimated delivery within 2–4 business days, where available.
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to courier operations, weather conditions, public holidays, peak periods, remote-area delivery, or other circumstances beyond our control.
4. Shipping Fees
Shipping fees will be calculated and displayed during checkout where applicable.
Any additional delivery charges for special locations, oversized items, bulky office equipment, or special delivery arrangements may apply and will be communicated to the customer where necessary.
Free shipping promotions, if offered, may be subject to specific terms and conditions.
5. Tracking Your Order
Once your order has been shipped, you may receive a shipping confirmation containing the relevant tracking information.
You may use the tracking number provided to monitor your shipment through the applicable courier’s tracking service.
Tracking information may take some time to become available after the parcel has been handed over to the courier.
6. Lost or Delayed Shipments
If your order is delayed, lost, or has not arrived within the estimated delivery timeframe, please contact us with your order details.
Email: glowauratrading@outlook.com
We will work with the relevant courier service to investigate the shipment and provide reasonable assistance in resolving the issue.
Delivery delays caused by circumstances outside our control may not be considered a failure to fulfill the order.
7. Incorrect Shipping Address
Please ensure that your shipping information is accurate and complete before completing your order.
GLOW AURA TRADING SDN. BHD. is not responsible for delays, failed deliveries, returned shipments, or additional delivery charges resulting from incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible. We will make reasonable efforts to update the information before the order is processed or shipped.
8. Order Modifications & Cancellations
Orders may be modified or cancelled within 12 hours of placement, provided that the order has not already been processed, packed, or shipped.
Once an order has been processed, packed, or shipped, changes or cancellations may no longer be possible.
Please refer to our Return, Refund & Cancellation Policy for further information.
9. Delivery Issues
If you receive a package that appears damaged, opened, or tampered with, we recommend taking photographs of the package and its contents before opening or immediately after receiving it.
If the item is damaged, incorrect, or missing, please contact us as soon as possible with your order number and relevant photographs so that we can investigate the matter.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
GLOW AURA TRADING SDN. BHD.
Registration No.: 202601022221 (1684318-T)
Address: No. 7, Jalan Maju Jaya, Pusat Perniagaan Maju Jaya, 14000 Bukit Mertajam, Pulau Pinang
Website: glowauratrading.com
Email: glowauratrading@outlook.com