1. Introduction
GLOW AURA TRADING SDN. BHD. values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, browse our products, or purchase our office supplies and equipment.
2. Information We Collect
We may collect the following types of information:
Personal Information:
Name, email address, phone number, shipping and billing address, and payment details.
Account Information:
Login credentials, purchase history, order details, and preferences.
Device & Usage Information:
IP address, browser type, device information, operating system, and browsing behavior on our website.
Payment Information:
Payment details processed securely through our payment gateway. We do not store your complete payment card information unless otherwise stated by the applicable payment service provider.
3. How We Use Your Information
We may use your information for the following purposes:
- To process, manage, and deliver your orders.
- To provide customer support and respond to your enquiries.
- To send order confirmations, delivery updates, and other service-related communications.
- To send promotional communications where you have provided consent. You may opt out of promotional communications at any time.
- To improve our website, products, services, and overall customer experience.
- To process payments and manage transactions securely.
- To detect and prevent fraud, unauthorized transactions, and security threats.
- To comply with applicable laws, regulations, and legal requirements.
4. Sharing Your Information
We do not sell, trade, or rent your personal data to third parties.
However, we may share your information with trusted third parties where necessary to provide our services, including:
- Delivery and logistics providers to fulfill and deliver your orders.
- Payment processors and payment service providers to securely process transactions.
- Website, hosting, IT, and technical service providers that assist us in operating and maintaining our website.
- Marketing and communication platforms where you have opted in to receive promotional communications.
- Government authorities, regulators, or legal authorities where disclosure is required or permitted by applicable laws and regulations.
5. Data Security
We take reasonable and appropriate measures to protect your personal data against unauthorized access, disclosure, alteration, misuse, or loss.
Where applicable, payment transactions are processed through secure payment gateways. However, no method of electronic transmission or data storage can be guaranteed to be completely secure.
We also encourage customers to keep their account information and login credentials confidential and to take appropriate steps to protect their personal information.
6. Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to improve your browsing experience, understand website traffic, remember your preferences, and enhance our services.
You may choose to disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality or availability of some features on our website.
7. Your Rights & Choices
Subject to applicable laws and regulations, you may have the right to:
- Access the personal data we hold about you.
- Request correction or updating of inaccurate or incomplete personal data.
- Request deletion of your personal data where applicable.
- Opt out of receiving promotional and marketing communications.
- Manage cookie preferences through your browser settings.
- Contact us regarding the collection, use, disclosure, or handling of your personal data.
To exercise any applicable rights or make a request regarding your personal data, please contact us using the details provided below.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.
Any updates will be published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:
GLOW AURA TRADING SDN. BHD.
Registration No.: 202601022221 (1684318-T)
Address: No. 7, Jalan Maju Jaya, Pusat Perniagaan Maju Jaya, 14000 Bukit Mertajam, Pulau Pinang
Website: glowauratrading.com
Email: glowauratrading@outlook.com