1. Introduction
Welcome to GLOW AURA TRADING SDN. BHD. (“we,” “our,” or “us”). By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our services.
2. Eligibility
You must be at least 18 years old or have parental/guardian consent to make purchases on our website.
By using our website, you confirm that all information provided is accurate, complete, and up to date.
3. Product Information
We make every effort to display and describe our office supplies, equipment, and related products as accurately as possible. However, we do not guarantee that product colours, packaging, specifications, measurements, descriptions, or appearance will always be exact due to differences in display settings, product variations, and manufacturer or packaging updates.
Product prices, availability, specifications, and product information are subject to change without prior notice.
4. Orders & Payments
All orders are subject to product availability.
We accept payments through credit/debit cards and secure online payment gateways, as made available on our website.
By placing an order, you authorize us to charge your selected payment method for the total amount of your purchase, including any applicable delivery charges or fees.
If payment is unsuccessful, unauthorized, or suspected of fraudulent activity, we reserve the right to cancel or refuse the order.
5. Shipping Charges
We provide delivery services for our products within Malaysia. Shipping charges, delivery times, and applicable fees may vary depending on the product, delivery location, order size, and delivery requirements.
Any applicable shipping charges will be displayed during the checkout process before payment confirmation.
6. Returns & Exchanges
Items may be returned or exchanged within the period stated in our Return, Refund & Cancellation Policy, subject to the applicable conditions.
Returned items must:
- Be unused and in their original condition where applicable.
- Include original packaging, accessories, manuals, and related components where applicable.
- Include valid proof of purchase.
Certain products may not be eligible for return or exchange due to their nature, condition, customization, hygiene requirements, or other applicable restrictions.
Refunds will only be processed after the returned item has been inspected and approved in accordance with our Return, Refund & Cancellation Policy.
7. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy.
We do not sell, trade, or disclose your personal information to third parties without your consent, except where required by law or necessary to provide our services, process transactions, deliver products, or comply with legal obligations.
8. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, to the extent permitted by applicable law.
We are not responsible for damages, losses, or issues resulting from improper use, storage, installation, handling, maintenance, modification, negligence, or failure to follow applicable product instructions, safety guidelines, or manufacturer recommendations.
9. Intellectual Property
All content, trademarks, logos, images, graphics, text, product descriptions, website designs, and other materials on this website are the intellectual property of GLOW AURA TRADING SDN. BHD. or their respective owners and may not be copied, reproduced, distributed, modified, or used without prior written permission.
10. Governing Law & Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of Malaysia.
Any dispute, claim, or legal proceeding arising out of or relating to these Terms and Conditions or the use of our website shall be subject to the jurisdiction of the competent courts of Malaysia.
11. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time.
Any changes will become effective upon being posted on this page. Your continued use of our website following any updates constitutes your acceptance of the revised Terms and Conditions.
12. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
GLOW AURA TRADING SDN. BHD.
Company Registration No.: 202601022221 (1684318-T)
Business Activity: Office Supplies and Equipment
Website: glowauratrading.com
Email: support@glowauratrading.com